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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. For full details please see our privacy notice:  Privacy Notice

Sharing your Medical Information

The benefits of sharing your medical information?

So that health and social care professionals directly involved in your care have access to the most up-to date medical information about you. This allows the professionals caring for you to more fully understand your needs and means you only have to tell your history once. Additional benefits are:

  • Faster and easier access to up-to-date medical information which could save lives
  • More secure than paper based access to medical information
  • Supports the improvement of the safety and quality of patient care
  • Enables safer delivery of emergency care especially if you are too ill to communicate

What if I decide I don't want to share my medical information?

Medical information will be shared for the purpose of direct care unless patients complete a form available from the reception desk to opt put.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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